Service page

Services
Floris van Bommel
Returns and exchange

Below you will find a summary of frequently asked questions about our policies surrounding exchanges and returns. Should your question not be answered here, please reach out to us by phone or email.

Returns and exchange
What are the costs associated with returning items?

No returning an item is always free of charge. Articles can be returned within 14 days after receiving the parcel.

I bought an item that shortly afterwards had a price reduction at Floris van Bommel or a different outlet. Can I be compensated for the price difference?

Floris van Bommel does not offer price matching. The price at the time of purchase will always be the final price.


Discounted prices are only offered during the sales period. The summer sale starts at the 1st of July, and the winter sale starts at the 1st of January. At that point of course, the offering is limited in terms of models and sizes. During the sales period multiple discount rounds take place adding items and raising the discount percentages. During this time, the range of models and sizes becomes increasingly smaller. During these discount rounds, no price matching is offered for items that receive a price reduction after purchase. If you’d like to stay informed on exact sales dates and possible pre-sales, please subscribe to our newsletter.

How can I return an item?

We only accept returns when the item is unworn and undamaged. Please follow the steps below to return an item. You can return items until 14 days after receiving your order.


  • Along with your order you received a return form. On this form, mark which item(s) you’re returning. We highly appreciate you specifying the reason for the return since it offers us an opportunity to improve our products and services. In case you’ve misplaced the return form, please include a note with your order number and the reason for returning the item(s).
  • Enclose the return form in the package with the items to be returned.
  • Your order included a sticky label with our return address. Stick this label to the package. If you’ve misplaced the label, you can request a new return label by sending an email to webshop@florisvanbommel.com. Or you can send the package at your own cost to:
  • Floris van Bommel International
    t.b.v. Afdeling Webshop
    Industrieweg 5
    5066 XD
    Moergestel
    The Netherlands
  • Drop the package off at a DHL/ BPost service point. Please be aware of the limited return period. An item can be returned up to 14 days after receiving the delivery, or 14 days after claiming the return. You’ll find the nearest DHL service point via this link.
  • Your return shipment will be processed within 10 business days. Please keep the return shipping receipt until you receive confirmation that your refund has been processed.

  • Can I return an online order at a Floris van Bommel brand store?

    An online order can be returned to any of our brand stores. However, an online order cannot be returned to a Floris van Bommel dealer. Dealers are independent entrepreneurs and as such, they are not part of the Floris van Bommel online service network. Click here for the locations of all our Floris van Bommel brand stores.


    Items purchased at one of our dealers cannot be returned to a Floris van Bommel brand store, nor through the Floris van Bommel online store. Every dealer has their own return policy. If you’d like to return an item purchased at a Floris van Bommel dealer, please contact the respective dealer.

    Can I exchange an item through the online store?

    Exchanging an item is not possible. You can however return the item and place a new order. We strive to process and refund your return as quickly as possible.


    An item bought through the online store can be exchanged, within 14 days of receiving the order, in a Floris van Bommel brand store. The item has to be unworn and undamaged. Click here for the locations of all our Floris van Bommel brand stores.

    How long does it take to refund the payment?

    We strive to process and refund returns as quickly as possible. You will receive your refund within 14 days of issuing the return claim. In most cases however the refund is processed much quicker than the 14 day maximum. The money will be refunded to the same account that was used to pay for the original order.


    It is our policy and legal right to halt the refund until the item(s) has been received and checked by our warehouse. Please always keep your return shipping receipt. In rare cases, packages go missing during return shipping and never reach our warehouse. In such cases, we will need the shipping receipt to process your refund. Using the track & trace code on your receipt you can check whether your package has arrived at our warehouse.


    Should you have paid for the return shipping, these costs will be refunded if you returned the entire order. The money will be refunded to the same account that was used to pay for the original order.


    For any questions surrounding refunds, please reach out to our customer service.

    Extra information right of withdrawal

    You have the right, within a period of 14 days without stating reasons, to to revoke the agreement. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the good. To To exercise the right of withdrawal, you must provide us with an unambiguous statement (e.g. in writing, by post, fax or e-mail) to revoke the agreement. You can use the model withdrawal form for this, but are not obliged to do so. To comply with the withdrawal period, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.


    Consequences of the revocation

    If you revoke the agreement, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice for a method of delivery other than the cheapest standard delivery offered by us) without undue delay and in any event no later than 14 days after we have been informed of the your decision to withdraw from the contract will be refunded to us. If you only have part of your If you return the order, the delivery costs will not be refunded. We will refund you with the same payment method with which you made the original transaction, unless you has expressly agreed otherwise; in any event, you will not be charged for such refund costs will be charged. We can wait with refund until we receive the goods have received back, or you have demonstrated that you have returned the goods, whether to whichever time comes first. You must return the goods without delay, but in any event no later than 14 days after the day on which you informed us of the decision to withdraw from the agreement, return or hand it over to us. You are on time if you return the goods before the period of 14 days has expired. The direct costs of returning the goods are at your expense. You are only liable for the diminished value of the goods resulting from the use of the goods, which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.


    Our returnaddress

    Floris van Bommel International
    t.b.v. Afdeling Webshop
    Industrieweg 5
    5066 XD
    Moergestel
    The Netherlands

    Contact form

    Please fill in the contact form as completely as possible so that we can process and answer your question. On working days, we try to respond to order-related questions within 24 hours. Other enquiries will be answered within 2 working days.

    Attachment (optional)

    • The attachment should meet the following requirements:
    • File should be JPG, PNG or GIF
    • File size is max. 3 MB
    • You can only upload one file at a time. Mail for multiple files to webshop@florisvanbommel.com
    Send

    Your message has been sent.

    There was an error, please try again later!