Returns are free if you have a user account in our online shop. On this page, you can create an account and register your free return. You can still create a user account after purchasing an item and use it to make a free return. Of course, you can also return your item to us at your own expense without creating a user account.

Floris van Bommel does not offer price matching. The price at the time of purchase will always be the final price.

Discounted prices are only offered during the sales period. The summer sale starts at the 1st of July, and the winter sale starts at the 1st of January. At that point of course, the offering is limited in terms of models and sizes. During the sales period multiple discount rounds take place adding items and raising the discount percentages. During this time, the range of models and sizes becomes increasingly smaller. During these discount rounds, no price matching is offered for items that receive a price reduction after purchase. If you’d like to stay informed on exact sales dates and possible pre-sales, please subscribe to our newsletter.

You can return an item within the 14-day return period. The condition of the returned item will affect the return process. If the item is damaged, we will charge for the loss in value. In the event of a 100% loss in value, e.g. if there are signs of use or wear that cannot be fixed, we will always offer you to get the item back. If you are not sure whether your shoes are eligible for a return, we recommend you contact us beforehand.

Please follow the steps below to return an item. This can be done within 14 days after receiving the order or registering a return.

Free returns with a user account

Log in to your user account or create an account here.

Click on "Returns" in the menu bar. Click on the link provided.

Select the item you wish to return and follow the instructions.

We will send you a free shipping label by e-mail.

Please indicate on the return form enclosed with your order which item(s) you want to return. We highly appreciate you specifying the reason for the return since it offers us an opportunity to improve our products and services. In case you’ve misplaced the return form, please include a note with your order number and the reason for returning the item(s).

Place the return form in the box and stick the shipping label on your package.

Drop off the package at a selected shipping partner from our returns portal.

We will inform you about the shipping and processing status by e-mail.

After we have confirmed receipt of your return, we will refund the purchase price within 15 days.

Returns without a user account
Here you can create a user account to ship your return free of charge. If you do not wish to create an account, you can follow these steps below to return an item:

With your order, you have received a return form. Please complete the form and place it in the package you are sending back to us. You no longer have the return form? Then simply enclose a letter with your order number, your name and address and the reason for your return.

Write this return address legibly on the package:
Floris van Bommel International 
t.a.v. Afdeling Returns
Industrieweg 5 
5066 XJ Moergestel 
The Netherlands

Send the package at your own expense with a shipping company of your choice.

Keep the return receipt until you have received your refund.

Once we have confirmed receipt of your return, you will be refunded within 5 days. Please note that shipping companies often take time to process a return package. On average, shipping takes 3 to 5 working days.

An online order can be returned to any of our brand stores. However, an online order cannot be returned to a Floris van Bommel dealer. Dealers are independent entrepreneurs and as such, they are not part of the Floris van Bommel online service network. Click here for the locations of all our Floris van Bommel brand stores.

Items purchased at one of our dealers cannot be returned to a Floris van Bommel brand store, nor through the Floris van Bommel online store. Every dealer has their own return policy. If you’d like to return an item purchased at a Floris van Bommel dealer, please contact the respective dealer.

Up to 14 days after ordering, you can simply exchange a pair of shoes that does not fit you for the same model in a different size. Please note that it is not possible to exchange a pair of shoes for a different model. But you can, of course, return the shoes and place a new order for another model as usual.

Benefits of exchanging over returning and reordering:

As soon as the exchange is confirmed, we will reserve the new shoes for you.

You do not need to make a new payment.

To make an exchange, please proceed as follows:

Free exchange with user account

Log in to your user account or create an account here.

Click on "Returns" in the menu bar. Click on the link provided.

Select the item(s) you wish to return.

Enter the reason for the return: "Size is too big" or "Size is too small". Once you have entered this information, a box will appear below this entry field asking you if you would like to receive another item instead, and if so, in which size.

Enter what size the new pair of shoes should be.

Our staff will process your exchange request within 2 days. The exchange is not complete and the new pair is not reserved until our staff member has confirmed this. It is possible that the size you requested is not in stock. We will send you a confirmation email regarding your exchange.

Once you have requested the exchange, we will email you a free shipping label. You can send the item(s) to us before you have received the final exchange confirmation. If an exchange is not possible, your return will automatically be processed as a regular return and refunded accordingly.

Please indicate which item(s) you wish to return on the return form you received with your original order. Please write the number "8" at the far right under "Return Code" so our staff will know that it is an exchange. Have you misplaced your return form? Then simply enclose a letter with your name and address details, the order number and a note specifying that your shipment is an exchange.

Place the return form in the box and stick the shipping label on your package.

Drop off the package at a selected shipping partner from our returns portal.

We will keep you updated on the shipment and processing status by e-mail.

Once we have received your package, we will ship the new shoes. We will send you a shipping confirmation by email. If your package also contains items you wish to return to receive a refund, we will process it immediately upon receipt.

Exchange without user account
You can create a user account here to make a free exchange. If you do not wish to create an account, please follow the steps below to exchange an item:

Contact our customer service team by email at the following address: webshop@florisvanbommel.com. Please include the following information in your email:
1) Your order number
2) The item number(s) of the shoes you wish to exchange
3) The new size(s) you require
4) The item numbers of any other items you wish to return

Our staff will process your exchange request within 2 days. The exchange is not complete and the new pair is not reserved until our staff member has confirmed this. It is possible that the size you requested is not in stock.

Please specify which item(s) you are returning on the return form you received with your original order. Please indicate the number '8' at the far right under 'Return Code' so that our staff will know that this is an exchange. Have you misplaced your return form? If so, please enclose a letter stating your name, address, order number and that your shipment is an exchange.

Place the return form together with the exchange item in the box.

Write the following return address legibly on the package:
Floris van Bommel International 
t.a.v. Afdeling Returns
Industrieweg 5 
5066 XJ Moergestel 
The Netherlands

Send the package at your own expense with a shipping company of your choice. You can already send the item to us before you have received the final exchange confirmation. If an exchange is not possible, your shipment will automatically be processed as a regular return and refunded accordingly.

Please keep your return receipt until the exchange has been fully processed and completed.

Once we have received your package, we will ship the new shoes. We will send you a shipping confirmation by email. If your package also contains items you wish to return to receive a refund, we will process it immediately upon receipt.

We strive to process and refund returns as quickly as possible. You will receive your refund within 14 days of issuing the return claim. In most cases however the refund is processed much quicker than the 14 day maximum. The money will be refunded to the same account that was used to pay for the original order.

It is our policy and legal right to halt the refund until the item(s) has been received and checked by our warehouse. Please always keep your return shipping receipt. In rare cases, packages go missing during return shipping and never reach our warehouse. In such cases, we will need the shipping receipt to process your refund. Using the track & trace code on your receipt you can check whether your package has arrived at our warehouse.

Should you have paid for the return shipping, these costs will be refunded if you returned the entire order. The money will be refunded to the same account that was used to pay for the original order.

For any questions surrounding refunds, please reach out to our customer service.

The statutory right of withdrawal applies to all purchases made online. This means that you can cancel your purchase up to 14 days after you have received the last item of your order, without giving any reasons.

In order to exercise the right of withdrawal, you need to inform us of your withdrawal from the contract by means of a clear and unequivocal statement. This can be done by returning the goods to us within the withdrawal period of 14 days, including a note in the return package indicating your wish to withdraw. You may cancel your purchase within the 14-day cancellation period via telephone, post, email or by using the withdrawal sample form, declaring your wish to withdraw. After notifying us, you still have 14 days to actually return the goods. Floris van Bommel is obliged to confirm your cancellation immediately.

After your cancellation, your payment will be refunded as soon as possible, but in any case within 14 days. This includes all transaction and shipping costs. The refund of shipping costs will be the amount of our standard shipping rate, even if you have chosen a more expensive shipping method. If you only return part of your order, we will not refund any transaction fees or shipping costs. For this refund, we will use the same means of payment that you used for the original transaction, unless you have explicitly chosen a different means of payment. Floris van Bommel has the right to hold the refund until we have received the goods back or until you have provided proof that you have returned the goods. The shipping costs for returning the goods are at your expense.

You must pay for any loss in value of the goods if this loss in value is due to handling the goods in a way that is not necessary to establish the nature, characteristics and functioning of the goods. As a general rule, you may handle and inspect the goods as you would in a shop. For example, you may try on a pair of shoes that you purchased online, but you may not wear it for an extended period of time.

Our returnaddress

Floris van Bommel International
t.b.v. Afdeling Webshop
Industrieweg 5
5066 XD
Moergestel
The Netherlands