Frequently Asked Questions
1. Order & Delivery
We do not charge shipping costs for orders over 100 Euros. Do you want to order something under 100 euros, for instance a belt? Then we charge 4.95 Euros shipping costs.
Orders placed on working days before 5 pm will be delivered the following working day.
As soon as your package leaves our warehouse, you will receive an email with a track & trace link and the approximate time slot for your delivery. Your shipment may be delivered in the morning, in the afternoon or in the early evening. When exactly your parcel will be delivered depends on our delivery partner. Find out more about the delivery procedure here.
We currently have no coupon code promotions.
In the first step of the ordering process, we ask you to enter some personal details. If this information is required to be able to process your order, this will be marked with an asterisk. We then ask you to choose a payment method. Depending on the chosen payment method, you will be forwarded to the payment provider before making your payment. We work together with the payment provider Adyen which guarantees a certified and secure payment connection. Please refer to the privacy-statementfor more information.
We currently offer four different types of gift cards that you can order online. You can find the gift cards in our accessories section on our website. You can choose between four values: 50 Euros, 100 Euros, 200 Euros and 250 Euros. You can redeem the gift card online or in one of our brand stores. For more information, please visit our gift card page.
2. Returns and Exchanges
No, returning an item is always free of charge. According to European directives, we will also refund your shipping costs if you return your complete order under 100 Euros.
Would you like to return an item? Please follow the steps below within 14 days after receiving your order:
1. Enter the returned item and the reason for your return on the return form.
2. Add the return form to the shipment and stick the attached label on the package.
3. Drop off your package at a DHL service point. An overview of DHL locations can be found here.
4. It may take up to 10 business days for your return shipment to be processed. Keep your proof of shipment until we have confirmed that your refund has been processed.
Yes, of course. However, please note that there are stores that sell Floris van Bommel shoes, but are not one of our brand stores. Items can only be returned in one of our eleven official Floris van Bommel brand stores located in Utrecht, Amsterdam, Outlet Bataviastad Lelystad, Outlet Roermond, Bruges, Antwerp, Düsseldorf, Hamburg, Cologne, Nuremberg and Stuttgart.
Unfortunately, for technical reasons, it is not yet possible to exchange an item. If an item does not fit, you can return your order free of charge and place a new order in the right size. We guarantee a prompt refund.
As soon as the return shipment has arrived at our warehouse, the amount will be refunded within 10 working days to the payment account you used to pay for your order. Ten days apply for very busy periods. On average, we refund returns within four working days after receipt of the return shipment.
If you want to know whether your package has already arrived in our warehouse, you can enter the track & trace code on your proof of delivery on www.dhl.nl. If you have any questions about the refund, please do not hesitate to contact us.
3. 3. Payment Methods
You can use the following payment methods:
We do not charge additional costs for the chosen payment method.
Regardless of the payment method you use, there is a limit of 6 items per order.
Find out more about our various payment methods here meer over de betaalmethodes.
Yes, you can also pay later using the free payment service Klarna. With Klarna, payment is due 14 days after receiving your shipment. Here you can find out more about payment with Klarna.
Klarna performs credit checks during the ordering process and determines whether and up to what amount you can make a purchase. This is why you must enter your date of birth and telephone number in order to use Klarna for payments. It is therefore important that your name, address and date of birth match. For questions about the pay later payment option or in case your order via Klarna has not been approved, please get in touch with Klarna’s customer service.
4. Warranty Claims and Complaints
Please contact us via email@example.com. Send us an email describing the problem in detail and attach photos of the item in question, showing:
1. the problem or defect
2. the outsole
3. the upper
4. the sideview
5. the inside
Please note that your email including attachments may not exceed 2 MB. When you supply us with the necessary information, we will respond to your complaint within two working days. You will immediately receive a confirmation of receipt after sending your email.
Please bring the shoes or the belt you purchased together with the receipt or bank statement to the store. Are you unable to visit the store? Please contact firstname.lastname@example.org and send us five pictures, as described above, of the faulty item.
The warranty procedure for a Floris van Bommel product is always handled at the store where you made the purchase. When you have purchased a pair of shoes or a belt from a retailer, we recommend you take your item together with the receipt or corresponding bank statement to the store where you bought the item. Are you unable to visit the store? Please contact the customer service of the store of purchase via phone or email.If you are dissatisfied with our service or would like to make a complaint, you can contact us via the contact form. You will receive an acknowledgment of receipt by email after sending your message. Normally, we respond to complaints concerning our services within three working days. Since Floris van Bommel International is part of the Dutch Thuiswinkel Association (a service that awards web shops with quality seals of approval when complying with the international guidelines for online shops), you can also submit your complaint to the het European ODR Platform.
Floris van Bommel does not have an in-house repair service. However, we are happy to refer you to a shoemaker who is a member of the shoemaker guild. These shoemakers are competent and oftentimes have original Floris van Bommel materials at their disposal. Click here here to find a shoemaker in your area.
Shoe making is a craft and we always strive for the best possible fit. This is why we have 17 different UK sizes available for many of our men’s shoes. As we work with UK sizes, you find below an extensive table in which the English measurement, the foot length in centimetres and the corresponding European measurements are specified. This way you can easily measure your foot and determine which size you need for a perfect fit of a Floris van Bommel shoe.
In order to find a shoe that fits the width of your foot, we offer three different widths:
- G: For rather slender feet
- G ½: For regular feet
- H: For rather wide feet
In addition to the length and width, the type of shoe last also determines the fit of a shoe. You can see the width of a shoe on every product detail page. You can also filter your search by G width, G ½ width and H width so that you only get to see certain shoe widths. Every shoe is available in one width only. We work with numerous types of shoe lasts. The last also gives clues about how tapered the toe area is and what the height of the instep is going to be like. If you have more detailed questions on this, we recommend you get in touch with us via email or phone. This way, we can tend to your more specific questions. Lastly, the type of closure of a shoe is also important when it comes to the right fit. If you have a high instep for instance, a derby closure (with three lace holes) may be more suitable for you than a closure with five lace holes. In this case, we also recommend you to contact us directly. We are available via +31 (0) 13 51 36 940 on working days between 9 am and 5.30 pm.
Our belts are available in three different lengths: 95 cm, 105 cm and 115 cm. The length is measured all around while the belt is closed in the third hole. When measuring the entire length of the belt, you start from the buckle (at the end where the leather part begins) up to the third hole.
Of course! Our belts are specially made so that they can easily be shortened and worn in the third hole. This way, they have the perfect fit that matches your size. You can easily shorten the belt yourself or get a shoemaker to help you adjust it to the right length.