Frequently Asked Questions

1. Order & Delivery

Are there any shipping costs?

How long does the delivery of my order take?

What are discount codes and how do I get one?

How can I place an order?

Can I order a giftcard?

2. Returns and Exchanges

Will I be charged for returning one or several items?

How do I return an item?

Can I also return my order at one of the Floris van Bommel brand stores?

Can I exchange an item?

How long does it take until I receive my refund?

3. 3. Payment Methods

Which payment methods does Floris van Bommel offer?

Is there a pay later option, can I pay by invoice?

Why do I get an error message when paying with Klarna?

4. Warranty Claims and Complaints

What if I have a complaint about a product I purchased from the online shop?

Where do I make a complaint about an item that I purchased in a brand store?

Where do I make a complaint about an item that I purchased at a retailer?

Where do I go for a repair?

5. Sizing

How do I determine my UK shoe size?

What is the width of a Floris van Bommel shoe?

How do I know what my belt size is?

My belt is too long. Can I have it shortened?