Customer service

We do not charge shipping costs for orders over 100 Euros. Do you want to order something under 100 euros, for instance a belt? Then we charge 4.95 Euros shipping costs.

Orders placed on working days before 5 pm will be delivered the following working day.

As soon as your package leaves our warehouse, you will receive an email with a track & trace link and the approximate time slot for your delivery. Your shipment may be delivered in the morning, in the afternoon or in the early evening. When exactly your parcel will be delivered depends on our delivery partner. Find out more about the delivery procedure here.

You can order a maximum amount of 12 items per every online purchase. This applies to all available payment methods. However, it is possible to place several orders in a row and thus order more than 12 items at a time. For larger order quantities, you can always contact us by phone (+31 (0)13 51 36 940) or by email: webshop@florisvanbommel.com

On the day you receive the track & trace code, you have until 11:59pm to alter the time slot and shipping address. You can do this directly on the DHL website. From midnight onwards, changing the time slot or shipping address is no longer possible. In case you’re not able to receive the package upon delivery, the DHL delivery person will leave a message at the specified address. This will inform you on how to claim your package.

Currently, there are no coupon promotions available.

The first step of the ordering process is filling out your personal information. After doing so, click on the button ‘continue to payment’. Your address information will now appear on the right of the screen. In the second step, you will select your payment method, after which you will be forwarded to the secure site of the chosen payment provider. You will finalise payment on the platform of the payment provider. Once the payment has been completed the order is placed. You can now return to the Floris van Bommel website to view your order confirmation. Within minutes, you will receive an order confirmation by email.

We partner with Adyen for our payment process. This is a certified payment provider. Adyen guarantees a secure payment connection. More information on this can be found in our privacy statement.

If your package hasn’t entered the shipping process yet, the order can be cancelled free of charge. To find out whether an order can still be cancelled, please contact our customer service. On weekends, please send us an email with the subject line ‘cancellation’. Your request will be prioritised at the start of the week.

Should your package have entered the shipping process, then cancellation is no longer possible. After receiving your order, you can of course return the item or items.

It may take several minutes for the order confirmation to arrive. It’s also possible that the email landed in your spam folder or your promotions folder. Please check both of these.

Not receiving the order confirmation can also be caused by entering a wrong email address. This has no impact on the shipping of your order. Once the payment has been processed you can be sure the order was completed successfully. Should you have any doubt about whether the order was processed correctly, please reach out to us by phone (+31 (0)13 51 36 940) or through webshop@florisvanbommel.com.

Returns are free if you have a user account in our online shop. On this page, you can create an account and register your free return. You can still create a user account after purchasing an item and use it to make a free return. Of course, you can also return your item to us at your own expense without creating a user account. Read here more about our return policy.

Floris van Bommel does not offer price matching. The price at the time of purchase will always be the final price.

Discounted prices are only offered during the sales period. The summer sale starts mid-June, and the winter sale starts mid-December. At that point of course, the offering is limited in terms of models and sizes. During the sales period multiple discount rounds take place adding items and raising the discount percentages. During this time, the range of models and sizes becomes increasingly smaller. During these discount rounds, no price matching is offered for items that receive a price reduction after purchase. If you’d like to stay informed on exact sales dates and possible pre-sales, please subscribe to our newsletter.

You can return an item within the 14-day return period. The condition of the returned item will affect the return process. If the item is damaged, we will charge for the loss in value. In the event of a 100% loss in value, e.g. if there are signs of use or wear that cannot be fixed, we will always offer you to get the item back. If you are not sure whether your shoes are eligible for a return, we recommend you contact us beforehand.

Please follow the steps below to return an item. This can be done within 14 days after receiving the order or registering a return.

Free returns with a user account

Log in to your user account or create an account here.

Click on "Returns" in the menu bar. Click on the link provided.

Select the item you wish to return and follow the instructions.

We will send you a free shipping label by e-mail.

Please indicate on the return form enclosed with your order which item(s) you want to return. We highly appreciate you specifying the reason for the return since it offers us an opportunity to improve our products and services. In case you’ve misplaced the return form, please include a note with your order number and the reason for returning the item(s).

Place the return form in the box and stick the shipping label on your package.

Drop off the package at a selected shipping partner from our returns portal.

We will inform you about the shipping and processing status by e-mail.

After we have confirmed receipt of your return, we will refund the purchase price within 15 days.

Returns without a user account
Here you can create a user account to ship your return free of charge. If you do not wish to create an account, you can follow these steps below to return an item:

With your order, you have received a return form. Please complete the form and place it in the package you are sending back to us. You no longer have the return form? Then simply enclose a letter with your order number, your name and address and the reason for your return.

Write this return address legibly on the package:
Floris van Bommel International 
t.a.v. Afdeling Returns
Industrieweg 5 
5066 XJ Moergestel 
The Netherlands

Send the package at your own expense with a shipping company of your choice.

Keep the return receipt until you have received your refund.

Once we have confirmed receipt of your return, you will be refunded within 5 days. Please note that shipping companies often take time to process a return package. On average, shipping takes 3 to 5 working days.

An online order can be returned to any of our brand stores. However, an online order cannot be returned to a Floris van Bommel dealer. Dealers are independent entrepreneurs and as such, they are not part of the Floris van Bommel online service network. Click here for the locations of all our Floris van Bommel brand stores.

Items purchased at one of our dealers cannot be returned to a Floris van Bommel brand store, nor through the Floris van Bommel online store. Every dealer has their own return policy. If you’d like to return an item purchased at a Floris van Bommel dealer, please contact the respective dealer.

Up to 14 days after ordering, you can simply exchange a pair of shoes that does not fit you for the same model in a different size. Please note that it is not possible to exchange a pair of shoes for a different model. But you can, of course, return the shoes and place a new order for another model as usual.

Benefits of exchanging over returning and reordering:

As soon as the exchange is confirmed, we will reserve the new shoes for you.

You do not need to make a new payment.

To make an exchange, please proceed as follows:

Free exchange with user account

Log in to your user account or create an account here.

Click on "Returns" in the menu bar. Click on the link provided.

Select the item(s) you wish to return.

Enter the reason for the return: "Size is too big" or "Size is too small". Once you have entered this information, a box will appear below this entry field asking you if you would like to receive another item instead, and if so, in which size.

Enter what size the new pair of shoes should be.

Our staff will process your exchange request within 2 days. The exchange is not complete and the new pair is not reserved until our staff member has confirmed this. It is possible that the size you requested is not in stock. We will send you a confirmation email regarding your exchange.

Once you have requested the exchange, we will email you a free shipping label. You can send the item(s) to us before you have received the final exchange confirmation. If an exchange is not possible, your return will automatically be processed as a regular return and refunded accordingly.

Please indicate which item(s) you wish to return on the return form you received with your original order. Please write the number "8" at the far right under "Return Code" so our staff will know that it is an exchange. Have you misplaced your return form? Then simply enclose a letter with your name and address details, the order number and a note specifying that your shipment is an exchange.

Place the return form in the box and stick the shipping label on your package.

Drop off the package at a selected shipping partner from our returns portal.

We will keep you updated on the shipment and processing status by e-mail.

Once we have received your package, we will ship the new shoes. We will send you a shipping confirmation by email. If your package also contains items you wish to return to receive a refund, we will process it immediately upon receipt.

Exchange without user account
You can create a user account here to make a free exchange. If you do not wish to create an account, please follow the steps below to exchange an item:

Contact our customer service team by email at the following address: webshop@florisvanbommel.com. Please include the following information in your email:
1) Your order number
2) The item number(s) of the shoes you wish to exchange
3) The new size(s) you require
4) The item numbers of any other items you wish to return

Our staff will process your exchange request within 2 days. The exchange is not complete and the new pair is not reserved until our staff member has confirmed this. It is possible that the size you requested is not in stock.

Please specify which item(s) you are returning on the return form you received with your original order. Please indicate the number '8' at the far right under 'Return Code' so that our staff will know that this is an exchange. Have you misplaced your return form? If so, please enclose a letter stating your name, address, order number and that your shipment is an exchange.

Place the return form together with the exchange item in the box.

Write the following return address legibly on the package:
Floris van Bommel International 
t.a.v. Afdeling Returns
Industrieweg 5 
5066 XJ Moergestel 
The Netherlands

Send the package at your own expense with a shipping company of your choice. You can already send the item to us before you have received the final exchange confirmation. If an exchange is not possible, your shipment will automatically be processed as a regular return and refunded accordingly.

Please keep your return receipt until the exchange has been fully processed and completed.

Once we have received your package, we will ship the new shoes. We will send you a shipping confirmation by email. If your package also contains items you wish to return to receive a refund, we will process it immediately upon receipt.

We strive to process and refund returns as quickly as possible. You will receive your refund within 14 days of issuing the return claim. In most cases however the refund is processed much quicker than the 14 day maximum. The money will be refunded to the same account that was used to pay for the original order.

It is our policy and legal right to halt the refund until the item(s) has been received and checked by our warehouse. Please always keep your return shipping receipt. In rare cases, packages go missing during return shipping and never reach our warehouse. In such cases, we will need the shipping receipt to process your refund. Using the track & trace code on your receipt you can check whether your package has arrived at our warehouse.

Should you have paid for the return shipping, these costs will be refunded if you returned the entire order. The money will be refunded to the same account that was used to pay for the original order.

For any questions surrounding refunds, please reach out to our customer service.

The statutory right of withdrawal applies to all purchases made online. This means that you can cancel your purchase up to 14 days after you have received the last item of your order, without giving any reasons.

In order to exercise the right of withdrawal, you need to inform us of your withdrawal from the contract by means of a clear and unequivocal statement. This can be done by returning the goods to us within the withdrawal period of 14 days, including a note in the return package indicating your wish to withdraw. You may cancel your purchase within the 14-day cancellation period via telephone, post, email or by using the withdrawal sample form, declaring your wish to withdraw. After notifying us, you still have 14 days to actually return the goods. Floris van Bommel is obliged to confirm your cancellation immediately.

After your cancellation, your payment will be refunded as soon as possible, but in any case within 14 days. This includes all transaction and shipping costs. The refund of shipping costs will be the amount of our standard shipping rate, even if you have chosen a more expensive shipping method. If you only return part of your order, we will not refund any transaction fees or shipping costs. For this refund, we will use the same means of payment that you used for the original transaction, unless you have explicitly chosen a different means of payment. Floris van Bommel has the right to hold the refund until we have received the goods back or until you have provided proof that you have returned the goods. The shipping costs for returning the goods are at your expense.

You must pay for any loss in value of the goods if this loss in value is due to handling the goods in a way that is not necessary to establish the nature, characteristics and functioning of the goods. As a general rule, you may handle and inspect the goods as you would in a shop. For example, you may try on a pair of shoes that you purchased online, but you may not wear it for an extended period of time.

Our returnaddress

Floris van Bommel International
t.b.v. Afdeling Webshop
Industrieweg 5
5066 XD
Moergestel
The Netherlands

In The Netherlands we offer the following payment methods:

IDEAL

Credit card (Mastercard, VISA and AMEX)

Klarna (post-pay)

Paypal

There is no extra charge for any of the payment methods. All payment methods are limited to a maximum order of 10 items. Click here to read more about our payment methods.

We offer post-pay through Klarna. There are no extra costs involved with this payment method. You will have to complete the payment within 14 days of receiving your order. Should the order be returned to us within this 14 day period the transaction is automatically cancelled and no payment is due. Please note: it is important that you consider shipping and processing times. This usually takes a few days. If you haven’t received a return confirmation within 14 days, please reach out to Klarna and request deferment of payment. Deferment is free and prevents reminder fees. For more information on the ease of using Klarna for payments, please click here.

Before Klarna accepts a transaction, a credit check is applied. Based on this check, Klarna decides whether you are eligible for paying through Klarna, and what the maximum amount of the order can be. To do this check, Klarna requests you to enter your date of birth and your phone number. To make sure Klarna’s process works correctly, please fill out your name, address and date of birth accurately. Floris van Bommel is in no way involved in the credit check, payment process or data processing by Klarna. For questions surrounding Klarna’s services or declining a request, please reach out to Klarna (020-8082852) or use their online customer support.

Enter the code on your gift card in the ‘shopping cart’. In the overview of your ‘shopping cart’, below the image of the selected item, is a box that says ‘Giftcard / coupon code’ in blue letters. Enter the code here, and click ‘apply’. The coupon code will be immediately applied and the overview on the right will show the balance from applying the coupon code to the total order price. After this, just follow the normal payment and shipping steps.

Please note! Should the balance after applying the coupon come to 0 Euros, we still have to charge 0.50 Euro. Our online shop can only confirm an order if the payment provider sends us the signal that payment has been completed. Since payment providers can’t process an amount of 0 Euros, we use the smallest amount that they can process: 0.50 Euro. We are bound to this process for security reasons. We apologize for any inconvenience. For more information on gift cards, please click here.

If you have a complaint and would like to claim warranty, please submit your complaint digitally via this link. Once you have filled in the digital form correctly, you will receive a confirmation of your complaint submission. Within five working days, we will contact you regarding the further handling of your complaint.

When submitting your complaint, we require the following information:

1. The order number of the order with which the item in question was purchased. This number can be found in the order confirmation you received, upon purchase, via email from webshop@florisvanbommel.com. The order number typically looks like this: NL12345678.

2. A clear description of the complaint

3. Pictures of:

The problem

The bottom of the shoe

The top of the shoe

Both sides of the shoe.

The inside of the shoe, angled towards the toes as much as possible.

The legal warranty provisions apply to all items in our online store. This means that you have the right to a good product. After receiving a complaint, we investigate whether it is an imputable complaint or if the product is sound and the complaint is a case of unimputable wear or damage. To do this we look at, among other things: the age of the shoe, intensity of wearing, maintenance, external factors, load on the shoe, and the nature of the complaint. If necessary, we will also investigate the product and material properties of the shoe.

If you have a complaint and would like to make a warranty claim, please contact the brand store in which you purchased the item. Make sure you have proof of purchase, such as the receipt or a bank statement showing the transaction.

If you are unable to visit the brand store, please submit your complaint via this link. Once you have submitted your complaint digitally, you will receive acknowledgement of receipt. Within five working days, we will contact you about the further handling of your complaint.

When submitting your complaint digitally, we require the following information:

1. A clear description of the complaint

2. Pictures of:

The problem

The bottom of the shoe

The top of the shoe

Both sides of the shoe.

The inside of the shoe, angled towards the toes as much as possible.

3. A proof of purchase. This can be one of the following:

Copy of your receipt

Copy of your bank statement

The legal warranty provisions apply to all items in our brand stores. This means that you have the right to a good product. After receiving a complaint, we investigate whether it is an imputable complaint or if the product is sound and the complaint is a case of unimputable wear or damage. To do this we look at, among other things: the age of the shoe, intensity of wearing, maintenance, external factors, load on the shoe, and the nature of the complaint. If necessary, we will also investigate the product and material properties of the shoe.

Please contact the respective dealer concerning your issue. Make sure that you’re able to present a proof of purchase such as a receipt or a bank statement including the transaction. If you’re unable to physically visit the dealer, please contact them through phone or email to discuss the complaint process. For various reasons (explained at the question below), Floris van Bommel can’t process complaints concerning items bought through a dealer.

There are a number of reasons why Floris van Bommel can’t process the warranty procedure for items bought through a dealer. The most important three are:

Legal: To protect consumers, the law dictates that the selling party (dealer) is responsible for the quality of a product. This responsibility progressively travels up the chain. The dealer has rights regarding their supplier, who in turn has rights regarding their supplier, etc. This way, a consumer always has a party to turn to or hold accountable, even if the producer of a product is not known or difficult to contact. As such, a Floris van Bommel dealer, anywhere in the world, is directly responsible for the quality of the products they sell. All responsibility procedures at Floris van Bommel follow this legal guideline. Therefore, it is not possible to skip part of the chain and hold Floris van Bommel directly accountable.

Business agreement: You entered a business agreement with the selling party (the Floris van Bommel dealer). This selling party has sold you a product and you have paid money for it. Assessing a complaint may have consequences for this business agreement. You may be entitled to a full refund of the purchasing amount. However, this money is not in the possession of Floris van Bommel. Yet, if the complaint is found valid, you must be reimbursed. Floris van Bommel is not in a position to force the selling party to refund the purchasing price. The selling party will always want to assess the complaint themselves and decide that action needs to be taken before a settlement can occur.

Service: Floris van Bommel is not aware of your personal situation, the advice the dealer has given you and the agreements you may have made with the dealer. Following advice on fit, material, maintenance, fabrication, intended use as well as your personal physical attributes have a direct impact on the longevity of a product. It is possible that the dealer convincingly advised you on a specific type of shoe, and that later a complaint arises because this shoe was not ideal for the intended use. If Floris van Bommel were to assess the complaint, the conclusion would be that the shoe was used incorrectly and therefore the warranty claim is void. Your dealer however would confirm that the advice was incorrect and will reach a settlement with you. To properly assess a complaint and prevent future issues from arising relevant knowledge of the wearer, shoe, and circumstances surrounding the purchase are of crucial importance. Your own dealer is the ideal person for this.

Please reach out to us by phone (+31 (0)13 51 36 940) or via email (webshop@florisvanbommel.com). If you prefer to take your issue up with an impartial third party there are organisations you could look into:

You can present your complaint to the consumer advocacy organisation in your country of residence.

Fraudulent webshops sometimes appear online and on social media. These scammers copy the official Floris van Bommel webshop, making these sites look authentic at first glance. They often offer large discounts but do not ship anything after purchase. If you doubt the authenticity of a website, you can always check it using free online scam checks such as veiliginternetten.nl and scamadviser.com. A simple Google search can also often clarify a lot. If the webshop you have come across does not appear in the search results, it is probably not indexed by Google and therefore unreliable.

There is only one official Floris van Bommel webshop. The domain name of this webshop always contains the word "florisvanbommel" as the main component (SLD), without additions such as 'shop', 'sale', 'store', 'discount', or 'outlet'. A domain name like 'www.florisvanbommelstore.com' is, by definition, not an official Floris van Bommel webshop. A domain name like 'www.florisvanbommel.com/store', on the other hand, is an official Floris van Bommel page.

Resellers, other than Floris van Bommel itself, are not allowed to use the brand name 'FlorisvanBommel' as part of the main component (SLD) of their domain name. A domain name such as 'www.Florisvanbommelkorting.com' is therefore unreliable.

For different regions, the official Floris van Bommel webshop uses different TLDs, such as .nl, .com, .be, and .de. In the browser bar, you will then see a subdomain, for example:

Belgium: https://be.florisvanbommel.com

The Netherlands: https://nl.florisvanbommel.com

Germany: https://de.florisvanbommel.com

A Floris van Bommel webshop can have a longer path after the TLD part (.com), such as: https://be.florisvanbommel.com/nl/heren/outlet. You can always verify the authenticity of the domain name here by checking whether the main component (SLD) only contains ‘florisvanbommel’ without any further additions.

Aside from these technical aspects, fraudulent sites can often be identified in other ways as well:

Check the contact details: On fake sites, these are often incorrect or hard to find. A fraudulent site in the past, for example, listed sportsoly@saleshot.top as the email address. Consumers who emailed this address were politely addressed, reassured, and then scammed if they made a purchase.

Check the party to whom payment must be made: With fraudsters, the payment often goes to exotic company names that have nothing to do with Floris van Bommel.

Look out for language errors and translation mistakes: Fraudulent sites often contain noticeable errors. For example, one fake site listed the text "red €150,-" for high discounts, which is a wrong translation of the English "save €150,-".

Simple website layout: Fake sites are often quickly put together with a limited menu structure and a simple layout. There is little background information to be found. In contrast, the official Floris van Bommel site contains extensive information, such as a detailed 'about us' section, which is difficult to replicate.

Be sceptical of extremely high discounts: If something seems too good to be true, it probably is. A webshop offering discounts of 70% or 80% and having all sizes of all models in stock is suspicious.

What does Floris van Bommel do in case of fraud?
Floris van Bommel takes the following actions in case of fraud:

We report identity fraud and scams to the police.

We report fake sites to the Dutch Fraud Help Desk (Fraudehelpdesk).

We report fake sites to the Netherlands Authority for Consumers and Markets (ACM).

If useful, we place warnings on our homepage, social media, and in our newsletter.

We explore legal options to tackle the fraud.

Floris van Bommel does not offer its own repair service. For repairs, we advise you to contact a shoemaker who’s a member of the Schoenmakersgilde (NL) or who is certified as a ‘Van Bommel meesterschoenmaker’ (BE). These shoemakers abide by the quality standards of Floris van Bommel and may have access to original Floris van Bommel repair materials. More information on either organisation, as well as a search engine for finding a shoemaker near you, can be found here: www.schoenmakersgilde.nl or www.meesterschoenmaker.be

If you have done business with any of the entities listed below and have questions about the EU2023/988 GPSR (General Product Safety Regulation), please contact us at webshop@florisvanbommel.com.

Floris van Bommel Shoes B.V.

Floris van Bommel Shoes Belgium B.V.

Floris van Bommel Shoes GmbH

Schoenfabriek Wed. J.P. van Bommel B.V.

Floris van Bommel International B.V.

Use this page to easily figure out your UK shoe size. Apart from information on how UK shoe sizes relate to European sizes, it will also present you with an instructional video on how to properly measure your feet. This same information can be found in our online store by simply clicking on ‘what’s my size’ which appears right above the area where you select your shoe size.

Floris van Bommel uses the English (UK) shoe sizing system in full and half sizes (5 to 13½). The relatively small difference between the consecutive sizes guarantee a very accurate fitting range.

Floris van Bommel uses various width sizes:

G: Somewhat slim foot

G½: Standard foot

H: Somewhat wide foot

Choosing the right width size ensures an even better fit to the dimensions of your foot. Apart from the width, the type of closure has a significant impact on the fit in terms of the width and height. Shoes with a derby closure for example have a larger fitting allowance than a closure with five lace holes. Therefore, we recommend a derby closure for feet with a high instep or slightly wider ankles.

Aside from the width and the closure, there are many foot characteristics that determine how a specific last or shoe size fits you. Trying on a shoe remains the best method to ensure a correct fit. Should you be unsure about the correct size you always have the option to order an extra pair in a different size through our online shop, and return the pair that doesn’t fit properly.

The width of every shoe can be found in the product details of the shoe. This information is presented below the product images on the page where you add the shoe to your shopping cart. Using the filter menu on the online store, you can filter for a specific width. A single shoe is never available in multiple widths.

Feel free to reach out to us through email or by phone for personal advice on the correct fit.

The length of the belt is measured all around while it is closed in the third hole. You can measure the entire length of the belt from the buckle (at the end where the leather part begins) to the third hole. For a good fit, all belts are approximately 15 cm longer than the specified length (95 cm, 105 cm or 115 cm).
Using the belt punch that is shipped with your belt you can easily adjust your belt to the correct size. Floris van Bommel belts are available in three sizes: 95 cm, 105 cm and 115 cm. These centimetres correlate with the circumference of the hips. For example, a hip circumference of 102 cm requires either a 105 cm or a 115 cm belt to adjust to a perfect fit. The video on this page shows you exactly how that is done.

All of our belts have a hidden screw connection at the clasp. After undoing it, it’s easy to alter the belt to its exact intended size. The video on this page shows you exactly how that is done. If you’re unsure about taking this on yourself, please contact your local shoe maker. For a small fee, they can take care of this for you. Extending the length of a belt is unfortunately not possible.